Refunds & Returns Policy

What Can be Returned?

- CaravanMods accept returns and refunds for damaged or defective goods

- We have a 14 day change of mind refund policy, all change of mind returns must be in a new, unused and resalable condition. 

- All returns must be arranged prior to us receiving the return, please contact us via email at sales@caravanmods.com.au or via the 'contact us' page to arrange your return. Please include as much information as possible to help us process your refund.

What items can not be Returned?

Please ensure you read the product descriptions and understand what you are purchasing. Ensure you measure where appropriate to check a product might fit. We do not accept change of mind returns for

  • Our caravan or camper trailer cover range
  • Custom made products or Special order products 
  • Awnings
  • Any item which has been fitted, used, marked, damaged or installed in any way

Goods damaged on arrival

If on arrival your item is damaged or defective, please contact us via email (sales@caravanmods.com.au) or the 'contact us' page within 48 hours of receiving the item. You must include a description and photographs of the damage or problem.

Change of mind returns:

Change of mind returns will only be accepted within 14 days of the invoice date, not the delivery date.

All change of mind returns must be made by prior arrangement. 

The buyer is required to pay the return postage, this cost will not be refunded.

We can not refund on items we don't receive, it is encouraged that buyers use a tracked postage service.

We exercise the right to charge a 20% restocking fee for change of mind returns.

Got a Question?

Call or write to us!