Shipping policy

Handling/Dispatch Time

Products in stock are dispatched the same day, if the order is received before 1pm or the cut off time stated on the product.

On the product page for every product, you will find a tag which explicitly states the product's stock status. possible tags examples are;

• "In stock Now";
• "In stock at supplier"; or
• "Back order"

In stock items: Where an item is in stock it is shipped the same business day provided the order is placed before the order cut off time (see above regarding cut off time).

In stock at Supplier: These items will leave our warehouse within the estimated time stated, the stock is ordered from our supplier and then dispatched from our warehouse once it arrives with us. If there is a known delay longer than the time estimated you will be contacted very shortly after your order has been received and will always have the option of a full refund or to wait the estimated period.

Back order: Items tagged as on 'back order' are available for purchase to ensure customer's are able to secure stock for when it does become available. If you need an estimated time frame prior to purchase, please contact us directly! 

Shipping time

All shipping costs are calculated at the checkout and available for review before payment. 

Most standard items ship via Australia Post's eParcel or Letter System. Oversize items are typically sent using a courier service e.g Direct Freight Express or an equivalent.

Below are the estimated time frames taken from each carrier's website and also a link to their delivery time frame calculator tool for a more personalised estimate.

Australia Post's Transit Time

For Australia Post transit time, please use the below calculator. Our dispatch postcode is 2064 Artarmon, NSW

Transit Time Calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Direct Freight Express

For items shipped via Direct Freight Express please use select the transit time calculator on the Direct Freight Express home page.

Our dispatch postcode is 2064 Artarmon, NSW:  https://www.directfreight.com.au